At Luxe Botanicz, we want you to have a smooth and satisfactory shopping experience. Please review our return and refund policy before placing your order.
Returns
Due to the personal-use and hygiene nature of skincare products, we are unable to accept returns or exchanges for products that have been opened, used, damaged after delivery, or have had their original packaging/seal removed.
A return request may be considered if:
- You received the wrong product.
- The product arrived damaged or leaked during delivery.
- The item received is different from what you ordered.
- An unopened product is eligible for return after confirmation from our support team.
Please contact us as soon as possible after receiving your order if there is an issue.
Damaged or Incorrect Products
If your order arrives damaged, leaking, or incorrect, please contact us with:
- Your order number
- A clear photo or video of the product
- A photo of the outer packaging
- A short description of the issue
Once the issue is verified, our team will guide you regarding a replacement or refund where applicable.
Non-Returnable Items
We cannot accept returns for:
- Opened or used skincare products
- Products with broken or removed seals due to customer handling
- Items damaged after delivery
- Products returned without prior approval
- Change-of-mind requests after a product has been opened or used
Refunds
If your refund request is approved, the refund will be processed after the returned product or reported issue has been reviewed.
For orders paid through bank transfer, approved refunds will be processed to the provided bank account.
For Cash on Delivery orders, our team will contact you regarding the appropriate refund method.
Processing time may vary depending on the payment method and banking service.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders can usually be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.
Shipping Charges
Original delivery charges are generally non-refundable unless the return is due to an incorrect or damaged item sent by Luxe Botanicz.
Any return shipping arrangement must first be confirmed with our support team.
Product Results
Skincare results may vary from person to person depending on skin type, routine, frequency of use, and other individual factors.
A product cannot be returned solely because the expected skincare result was not achieved.
Contact Us
For return, refund, damaged-item, or order-related assistance, contact us:
Email: luxebotanicz@gmail.com
WhatsApp / Phone: (+92) 321 1124040
Our team will review your request and guide you through the next steps.