Shipping Policy

At Luxe Botanicz, we aim to process and deliver your skincare orders safely and efficiently across Pakistan.

Order Processing

Orders are generally processed within 24–48 hours after they are placed.

Orders received on weekends, public holidays, or during high-volume sale periods may require additional processing time.

Delivery Time

Once your order has been processed and dispatched, delivery usually takes approximately 3–5 business days.

Delivery times may vary depending on your city, courier service, weather conditions, public holidays, or other circumstances outside our control.

Delivery Areas

Luxe Botanicz currently delivers orders across Pakistan to locations supported by our courier partners.

Please provide a complete and accurate delivery address, phone number, city, and other required information when placing your order.

Shipping Charges

A flat delivery charge of Rs. 200 applies to orders below Rs. 3,000.

Orders of Rs. 3,000 or above qualify for FREE DELIVERY.

Any applicable shipping charges will be displayed during checkout before the order is confirmed.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders across Pakistan.

Please ensure that someone is available at the provided address to receive the parcel and make payment where applicable.

Direct Bank Transfer

Customers may also choose Direct Bank Transfer where available during checkout.

Orders placed through bank transfer may be processed after payment confirmation.

Order Tracking

Once your order is dispatched, tracking information may be shared through the available contact details where supported by the courier service.

If you need assistance with an order, you can contact our support team.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.

Luxe Botanicz may not be responsible for delays, failed delivery, or additional courier charges caused by an incorrect or incomplete address or unavailable recipient.

If you notice an error in your shipping details, please contact us as soon as possible before the order is dispatched.

Delivery Delays

While our usual delivery timeframe is 3–5 business days after dispatch, occasional delays may occur due to:

• Courier service disruptions
• Weather conditions
• Public holidays
• Remote delivery locations
• High order volumes
• Circumstances outside our reasonable control

We appreciate your patience in such situations.

Damaged or Incorrect Orders

If your parcel arrives damaged, leaking, or contains an incorrect product, please contact us as soon as possible with your order number and clear photos/videos of the parcel and product.

Please refer to our Return & Refund Policy for further information.

Contact Us

For shipping or order-related assistance:

Email: luxebotanicz@gmail.com
WhatsApp / Phone: (+92) 321 1124040

Our team will assist you with your order or delivery query.